Delivery Information


Handcrafted Vintage Style Wooden Ladders & Wooden Step Ladders for practical use & interior & exterior decorative displays

  • VAT and Standard 3-5 day Shipping to Mainland UK is included in the cost of on all products displayed online from W. H. Hulley.
  • Some areas of Scotland, Scottish Highlands & Islands,  Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly are subject to carriage surcharges.
  • Some items are made to order (such as steel mobile safety steps & warehouse steps) and therefore may take longer to deliver. You will be notified should your order be likely to take longer than 5 days for delivery.
  • If you would like to collect your product from our premises by arrangement, please call us on: 0114 272 1205 for a quote for the product/s required. Collection can be made from: W. H. Hulley, Sheffield Ladder Works, 26 Ebenezer Street, Sheffield, South Yorkshire S3 8SR. Map & Directions »
  • Free Local Delivery (South Yorkshire / approx. 20 mile area) is often available on most items, subject to arrangement – please call: 0114 272 1205.
  • If required, guaranteed next day delivery may be possible on all orders received before 3pm. Geographical and certain product restrictions may apply, please contact us on 0114 272 1205 for a quotation.
  • For shipments outside the Mainland UK, please contact us for prices.
  • You must be present to sign for your delivery. Any request to leave parcels with a neighbour may be taken into account, however this cannot be guaranteed. If you ask for the parcel to be left without your signature W. H. Hulley will not be held responsible if the parcel goes missing when delivered.
  • Please check the contents of your delivery for damage before you sign for it.
  • If you miss your delivery, a card will be left from the courier informing you of the attempted delivery along with details of how to contact them and details for the re-delivery.
  • Every effort is made by our carrier and us to deliver your order within the specified time; however, the very nature of the product dictates that we cannot always guarantee the delivery date. In the unlikely event we cannot deliver your order within the specified time, we will endeavour to contact you in order to advise you of the situation and take instructions as to how you would prefer us to proceed. Please note that no claim for compensation will be considered for any consequential losses incurred because of late delivery, please refer to our full terms and conditions for further details.